1. Legal Right of Withdrawal
Under GEO no. 34/2014, you have the right to withdraw from the distance sale contract within 14 calendar days of receiving the products, without stating a reason.
The withdrawal period expires 14 days from the day on which you (or a third party designated by you, other than the carrier) physically take possession of the products.
2. Exceptions — Wines and Food Products
Under Art. 16 of GEO 34/2014, the right of withdrawal does NOT apply to:
- (d) — Products that may deteriorate or expire quickly. This includes specialty deli meats and fresh cheeses from our selection.
- (e) — Sealed products that cannot be returned for health or hygiene reasons if unsealed after delivery. This includes opened wine bottles.
Wine specifics
- Sealed, intact bottles — may be returned within 14 days, provided the original packaging is undamaged and the product has been stored properly.
- Opened bottles — CANNOT be returned (Art. 16(e) exception).
- Sealed bottles with defects (damaged cork, spoiled wine, wrong label) — special complaint process, see section 5.
Accessories specifics
Accessories (glasses, decanters, etc.) may be returned within 14 days if in original packaging, unused, and undamaged.
3. Return Procedure
- Notify us within 14 days of receiving the products, at cramacasavranceanu@yahoo.com, stating: order number, products concerned, reason for return (optional).
- Confirmation — you will receive a return confirmation email with shipping instructions.
- Shipping — you have 14 days from notification to ship the products. Package bottles carefully to prevent damage during transport.
- Receipt and inspection — we inspect product integrity within 3 business days of receipt.
4. Refund Timeline
- We refund all amounts received (including standard initial delivery cost) within 14 days of receiving the returned products.
- Refund is made via the same payment method used for the order.
- If you chose a more expensive initial delivery option than the standard one, the difference is not refunded.
5. Costs
- Return for personal reasons — return shipping cost is borne by the customer.
- Non-conforming / damaged product — return shipping cost is borne by Casa Vrânceanu. Contact us within 48 hours with photographs.
6. Defective Products
If you receive a defective product (spoiled wine, corroded cork, broken bottle, wrong product):
- Contact us at cramacasavranceanu@yahoo.com within 48 hours.
- Attach photographs of the product and packaging.
- We will decide: product replacement, full refund, or other remedy.
7. Contact for Returns
Email: cramacasavranceanu@yahoo.com
Phone: 0740 290 898
Hours: Monday-Friday, 9:00 AM - 5:00 PM
For full information about your rights, see our Terms and Conditions and Privacy Policy.
Ultima actualizare: 08.05.2026